Shipping Policy

All digital orders are instant downloads. An email will be sent with the digital download upon completion of an order.

After receiving your order confirmation email, all orders are processed within 3-5 business days (excluding weekends and holidays). You will receive another notification when your order has shipped. 

Shipping & Delivery For Print on Demand Products

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. 

The shipping time depends on your location but can be estimated as follows:

• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office to see if they apply duties and taxes to your purchases.

My order should be here now, but I still don’t have it. What should I do?

Before contacting us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or your neighbors, contact us at contact@jamielondonclay.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Shipping & Delivery For GoSleek Products

We are shipping globally! Please allow up to 3 business days for your order to be processed.

Please track your package using the tracking information provided once it is ready to be shipped – it is essential to keep your tracking information until you receive your parcel so you can track its location at all times.

Due to COVID-19, there may be shipping delays beyond our control, so we are not responsible for delays that may occur within the shipping carriers’ network.

Unsuccessful Delivery: If your package is returned to our distribution center because you were unavailable to receive it OR you failed to retrieve your parcel from your UPS Access point, a $12 restocking fee will be charged.

International Customers: You might be charged additional duties and import taxes when you receive your shipment(s). We are only responsible for shipping the product(s). Still, upon delivery, you are responsible for paying any import costs to the shipping carrier, such as VAT, duties, and clearing fees.

Please note that some shipping carriers charge additional fees for collecting duties upon delivery if the duties have yet to be paid upfront. Please register using the DAP (or DDU) incoterm might result in additional charges to you.

Shipping & Delivery Process for doTerra

After your order has been processed and paid for:

1. The order is sent to our fulfillment center. 
2. The invoice is processed, packaged, and prepared for shipping. 
3. A tracking number is sent back to our system.  
4. Shipping Carriers (such as UPS, USPS, DHL, and FedEx) pick up the packages 
5. Packages are shipped to the member

When will my order ship?

Expedited orders placed before 10:00 am Mountain Time ship the same business day. Expedited orders placed after 10:00 am Mountain Time ship the following business day.

All other shipping methods ship no later than the next business day. Tracking information will be updated no later than the business day following shipment. Delivery times are based on when the order will ship. Please note that order fulfillment and shipping do not occur on weekends or major holidays.

Potential delays due to a high volume of orders or postal service problems outside our control.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT) incurred once a shipment reaches your destination country. Austin London Clay Enterprises LLC (Jamie London-Clay) is not responsible for these charges. If they are applied, they are your responsibility as the customer.

Shipping to P.O. boxes

Some carriers have limitations regarding shipping P.O. Boxes. Please check carrier policies for further information.

Refunds, returns, and exchanges

There are no refunds on digital products!

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the total order amount minus the shipping costs for the return.

If your order arrives damaged in any way, please email us as soon as possible at contact@iamjamiclay.com with your order number and a photo of the item’s condition. We address these case-by-case but will try to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at contact@jamielondonclay.com.