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Refund Returns Shipping and Delivery Policy

Overview

Jamie’s Lifestyle Stores is an online retail store selling various product categories under the I am Jamie Clay Brand.

It is designed to associate our brand with a beautiful self-improving lifestyle.

Jamie’s Lifestyle stores include clothing, home decor, wall art, beauty products, music, eBooks, and more.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we will not offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Non-returnable items:

All Digital Downloadable products (eBooks, printable wall art, etc.)
Some beauty and personal care items

To complete your return, we require you to contact@jamielondonclay.com BEFORE requesting a refund through our distributors.

We work with print-on-demand drop shippers, Printiful, GoSleek Hair, and other distributors of some of our various products.

We ask that you email contact@jamielondonclay.com for all your inquiries and concerns. Please allow up to 2 business days for an email response.

Below is the more detailed verbiage for some of our distributors for your knowledge before purchasing the product.

Jamie’s Lifestyle Stores only offers refunds for damaged or mislabeled products, not for buyer’s remorse.

Thank you for shopping with Jamie’s Lifestyle Stores.

Return & Refund Policy for Printiful

Delivery For Print on Demand Products

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out.

The shipping time depends on your location but can be estimated as follows:

USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office to see if they apply duties and taxes to your purchases.

My order should be here now, but I still don’t have it. What should I do?

Before contacting us, please help us out by doing the following:

Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or your neighbors, contact us at contact@jamielondonclay.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, contact us at contact@jamielondonclay.com.

I received a wrong/damaged product; what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at contact@jamielondonclay.com within a week with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please get in touch with us at contact@jamielondonclay.com!

Do you offer refunds?

Refunds are only offered to customers who receive the wrong or damaged items. If any of these apply, please get in touch with us at contact@jamielondonclay.com with photos of the wrong/damaged items, and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item in our store in the product description section.

Though rare, it’s possible that an item you ordered was mislabeled. If so, please inform us within a week of receiving your order at contact@jamielondonclay.com.

Include your order number and photos of the mislabeled item, and we’ll send you a new one or issue a refund!

For more updates regarding Printiful’s return & refund policy.

Return & Refund Policy for GoSleek Products

Got a question/concern regarding your order?

We have dedicated support to answer any Go Sleek extensions, purchases, or delivery questions.

For questions regarding orders, email us at contact@jamielondonclay.com. Please allow up to 2 business days for an email response.

Return Policy

We will only accept unworn hair extensions in their original condition within 7 days of delivery receipt. All black hair ties/elastic(s) must still be attached and uncut, and attachments must be unaltered. We will NOT accept altered extensions, extensions with broken hair ties, cuts, or missing elastic(s).

You will be reimbursed the cost of the item(s) at the time of purchase and any sales tax paid for the item(s). You will not be reimbursed for any shipping costs or associated shipping taxes.

Please get in touch with us at contact@jamielondonclay.com to initiate a return or exchange. Please note all returns are subject to a $12 restocking fee.

NOTE: Please adhere to our return policy to ensure your return is not denied, and the item will be shipped back to you.

We will not give refunds or credits for the following:

Returning hair extensions with black ties cut/unattached
Returning used or altered products & hair extensions
Returning final sale items
Hot Tools unless a warranty is purchased or the item is defective. If you receive a defective hot tool, please email us at customersupport@gosleek.com within 30 days of purchase. The thing cannot have any visible defects or damages.

FINAL SALE ITEMS: Silk Turban, Silk Roller(s), Edge Paste, Rose Oil Hair Serum, Hangers, Satin Bag, and Brush

Color Disclaimer

PLEASE READ IF YOU ARE COLORING YOUR EXTENSIONS, We are not color specialists and cannot advise you on coloring your extensions; however, in our experience with Go Sleek hair extensions, we do not recommend coloring extensions beyond a Level 9. We recommend you always consult with a licensed professional who specializes in coloring hair to achieve the results you want. Also note, multiple coloring processes and coloring to blonde/white will interfere with the integrity of the hair extensions which can cause dryness and shedding. We are not liable, nor responsible, for altered hair extensions. We do not offer refunds, nor exchanges, once hair has been altered in any manner (i.e. colored, cut, etc.).

Shipping and Delivery

Delivery For Print on Demand Products

We are shipping globally! Please allow up to 3 business days for your order to be processed.

Please track your package using the tracking information provided once it is ready to be shipped – it is essential to keep your tracking information until you receive your parcel so you can track its location at all times.

Due to COVID-19, there may be shipping delays beyond our control, so we are not responsible for delays that may occur within the shipping carriers’ network.

Unsuccessful Delivery: If your package is returned to our distribution center because you were unavailable to receive it OR you failed to retrieve your parcel from your UPS Access point, a $12 restocking fee will be charged.

International Customers: You might be charged additional duties and import taxes when you receive your shipment(s). We are only responsible for shipping the product(s). Still, upon delivery, you are responsible for paying any import costs to the shipping carrier, such as VAT, duties, and clearing fees.

Please note some shipping carriers charge additional fees for collecting duties upon delivery if the duties have yet to be paid upfront. Please register using the DAP (or DDU) incoterm might result in additional charges to you.

For more updates regarding GoSleek’s return & refund policy.

For more updates regarding GoSleek’s shipping & delivery policy.

Return & Refund Policy For doTerra Products

Returns on Products Within 30 Days.

doTERRA will refund one hundred percent (100%) of the purchase price (plus applicable tax if prepaid) of Currently Marketable products that a Wellness Advocate or Customer returns within thirty (30) days of purchase from the Company, less shipping costs, and paid Bonuses.
doTERRA will provide a Product Credit of one hundred percent (100%) of the purchase price (plus applicable tax if prepaid) or a refund of ninety percent (90%) of the purchase price (plus applicable tax if prepaid) on products not Currently Marketable (see, Section 6.D.) that are returned by a Wellness Advocate or Customer within (30) days of purchase, less shipping costs and paid Bonuses.

B. Returns Thirty-one (31) days to Ninety (90) days After purchase. From thirty-one (31) days and up to ninety (90) days from the date of purchase, doTERRA will provide a Product Credit of one hundred percent (100%) or a refund of ninety percent (90%) of the purchase price (plus applicable tax if prepaid) on Currently Marketable products that are returned by a Wellness Advocate or Customer, less shipping costs and paid Bonuses.
C. Returns From 91 days to One Year After Purchase. After 91 days and up to twelve (12) months from the date of purchase, doTERRA will provide a Product Credit of ninety (90%) or a refund of (90%) of the purchase price (plus applicable tax if prepaid) on Currently Marketable products that are returned by a Wellness Advocate or Customer, less shipping costs and paid Bonuses (excludes limited time offers and expired items).
D. Currently Marketable. Products and Sales Aids shall be deemed currently marketable if each of the following elements is satisfied:
1) they are unopened and unused;
2) packaging and labeling have not been altered or damaged;
3) the product and packaging are in a condition such that it is a commercially reasonable practice within the trade to sell the merchandise at a total price;
4) the product expiration date has not elapsed; and
5) the product contains current doTERRA labeling. Products shall not be considered Currently Marketable if the Company discloses before purchase that the products are seasonal, discontinued, limited-time offers, or unique promotional products not subject to the Return Policy.
E. Return of Damaged or Incorrectly Sent Products. doTERRA will exchange products if the returned products were received by the purchaser in damaged condition or were incorrectly sent. Such products must be returned within fifteen (15) days of receipt. Whenever possible, returned products will be replaced with undamaged products. However, when an exchange is not feasible, the Company reserves the right to issue a credit for the amount of the exchanged products.
F. Duty to Retain Sales Order Number. For the Company to correctly recoup the applicable Bonuses on returned products, the original sales order number from the invoice must be retained. This number must be provided to the Company when the request for a refund is made.
G. Kit Returns. Products purchased as part of a kit or package must be returned as the entire kit.
H. Refund Alternatives. The Company, at its discretion, may determine the acceptable refund alternatives for product returns, including but not limited to the following: doTERRA Company Credit, Product Credit, bank check, bank transfer, or credit card chargeback, and as outlined herein. The basic form of refund will be based on payment procedures in the Local Market and the original form of payment. Refunds will only be paid to the original payor.
I. Return Procedure. To obtain a refund for returned products or Sales Aids, a Wellness Advocate must comply with these procedures:

Approval for the return must be received before the return of the shipment to the Company. This approval must be obtained by telephone or in writing, and the Wellness Advocate number must accompany the actual return shipment.
The Company will provide the Wellness Advocate with the correct procedures and location for returning the products or Sales Aids. The Wellness Advocate must pay for all return shipping costs.
Products or Sales Aids returned to the Company without prior authorization will not qualify for a product credit or refund and will be returned to the Wellness Advocate at the Wellness Advocate’s expense.
This return/refund procedure may vary in areas where different repurchase requirements are imposed by law. Applicable laws may dictate the terms of the refund policy.
The Company may charge a $13.50 fee for shipments that are refused at delivery and returned to the Company.

J. Company’s Right to Recoup Unearned Bonuses. Bonuses are paid to Wellness Advocates based on purchasing Company products by retail customers or by members of their Downline Organization. When products are returned, the Company has the right to recoup the Bonuses that were paid based on the purchase of the products that were produced. The Company may recoup these Bonuses by requiring a Wellness Advocate to pay the Company directly, or the Company may withhold the Bonus amount from future Bonus payments.
K. Return of Personalized Sales Aids. Personalized Sales Aids are not returnable or refundable, except for personalized Sales Aids with printing errors. Such sales aids must be returned within thirty days and in conformance with the Product Return Policy.
L. Credit Card Charge Backs. Wellness Advocates are required to return products under the Company’s product exchange and return policies rather than doing a credit card chargeback.

For more updates regarding doTerra’s return & refund policy.

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